MODELING IT SERVICE MANAGEMENT FOR EFFECTIVE BUSINESS OPERATIONS: A CLIENT-ORIENTED APPROACH TO BUILDING IT INFRASTRUCTURE
DOI:
https://doi.org/10.20397/2177-6652/2024.v24i2.2762Palavras-chave:
Empresas de TI, Negócios de informação, Negócios na Internet, Modelos de negócios, RiscosResumo
The article is concerned with modeling the activities of IT companies, whose main task is to conduct an effective business. The study aims at determining the role of IT service management in understanding a business strategy and identifying the most effective approach to building IT infrastructure. The article provides an overview of solutions aimed at modeling business processes for managing IT services and analyzes various approaches to managing IT services and methods for business process modeling diagrams. The authors propose a model for creating IT infrastructure based on a clearly defined organizational structure to maximize the efficiency of information services, reduce costs and plan IT development. As a result, the modeling of IT business processes should be based on a client-oriented and process-service approach, which contributes to competitiveness at all levels of corporate development. The article highlights such issues in the field of Internet technologies as privacy, security of transmitted information, and availability of the Internet in some regions, as well as technical problems relevant even for modern high-tech systems.
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