Sistemas de agendamento em serviços de saúde ambulatoriais: revisão sistemática da literatura

Authors

  • Marcelo Oleskovicz Universidade de São Paulo (USP) Departamento de Administração Faculdade de Economia, Administração e Contabilidade (FEA) Universidade de São Paulo (USP) https://orcid.org/0000-0002-6994-0549
  • Marcelo Caldeira Pedroso Universidade de São Paulo (USP) Departamento de Administração Faculdade de Economia, Administração e Contabilidade (FEA) Universidade de São Paulo (USP) http://orcid.org/0000-0002-2623-293X

DOI:

https://doi.org/10.20397/2177-6652/2023.v23i2.2178

Keywords:

Serviços de saúde, sistema de saúde, agendamento de consultas ambulatoriais, revisão sistemática da literatura.

Abstract

Objetivo do estudo: este estudo buscou revisar a teoria acerca de sistemas de agendamento em serviços de saúde ambulatoriais.

Metodologia/abordagem: foi realizada uma revisão sistemática de literatura a partir da base Web of Science, contemplando artigos em inglês e português publicados a partir de 2003.

Originalidade/relevância: ao mesmo tempo em que atualiza e organiza dados sobre a literatura relativa ao tema, o estudo aponta oportunidades relevantes para novas pesquisas.

Principais resultados: foram selecionados 65 estudos para análise, sendo observado um crescimento expressivo de pesquisas relacionadas ao tema nos últimos anos, assim como o predomínio de estudos analíticos de sistemas de agendamento com um servidor e um único estágio. Constatou-se também, dentro da segmentação adotada, diversos contextos não cobertos pelos sistemas de agendamento presentes na literatura.

Contribuições teóricas/metodológicas: entre as lacunas identificadas, destaca-se o potencial de exploração da heterogeneidade dos sistemas, especialmente a heterogeneidade associada ao período da sessão de atendimento e o recálculo de horários em função da heterogeneidade dos pacientes, visando maior liberdade de escolha de horários.

Author Biography

Marcelo Caldeira Pedroso, Universidade de São Paulo (USP) Departamento de Administração Faculdade de Economia, Administração e Contabilidade (FEA) Universidade de São Paulo (USP)

Marcelo Caldeira Pedroso é Professor Livre-Docente do Departamento de Administração da Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo (FEA-USP). Coordenador do Programa de Mestrado Profissional em Empreendedorismo (FEA-USP). Coordenador de área (Pesquisa para inovação - PIPE) na Fapesp. É livre-docente pelo Departamento de Administração da FEA-USP, e também possui pós-doutorado nesta instituição. É doutor em ciências pela Faculdade de Medicina (USP), com pesquisa desenvolvida em gestão em saúde. É doutor, mestre e graduado em Engenharia de Produção pela Escola Politécnica (USP). Apresenta experiência executiva em serviços intensivos em conhecimento, tais como consultoria empresarial (Deloitte, Ernst&Young Consulting, IBM, i2 Technologies, KPMG Consulting/BearingPoint, TerraForum), educação (FIA) e saúde (Grupo Fleury). É membro do Conselho Curador da FIA (Fundação Instituto de Administração), membro do conselho de startups e Conselheiro de Administração certificado pelo IBGC (Instituto Brasileiro de Governança Corporativa). Criador de uma abordagem estruturada denominada Jornada da Inovação de Modelo de Negócio aplicada em startups, inovação corporativa e educação empreendedora.

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Published

2023-08-20

How to Cite

Oleskovicz, M., & Pedroso, M. C. (2023). Sistemas de agendamento em serviços de saúde ambulatoriais: revisão sistemática da literatura. Journal of Management & Technology, 23(2), 318–342. https://doi.org/10.20397/2177-6652/2023.v23i2.2178

Issue

Vol. 23 No. 2 (2023)

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ARTIGO

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