Quality of residential social services: standards, evaluation and challenges in the practice of the Czech Republic

Resumo

The article deals with the quality of residential social services in the Czech Republic and focuses on the legal standards that define the minimum requirements for the provision of these services. To ensure a high level of care, various models and tools are used to measure quality, such as E-Qalin, ISO 9001 or Balanced Score Card. The text discusses the main categories of standards - procedural, personnel and operational - and analyses how they affect the quality of care provided. It also presents the differences between public and private providers and assesses the key challenges facing residential social services. This article provides an overview of ways to measure quality, highlighting the importance of continuous improvement in care and support for users.