Sistemas de agendamento em serviços de saúde ambulatoriais: revisão sistemática da literatura
DOI:
https://doi.org/10.20397/2177-6652/2023.v23i2.2178Palavras-chave:
Serviços de saúde, sistema de saúde, agendamento de consultas ambulatoriais, revisão sistemática da literatura.Resumo
Objetivo do estudo: este estudo buscou revisar a teoria acerca de sistemas de agendamento em serviços de saúde ambulatoriais.
Metodologia/abordagem: foi realizada uma revisão sistemática de literatura a partir da base Web of Science, contemplando artigos em inglês e português publicados a partir de 2003.
Originalidade/relevância: ao mesmo tempo em que atualiza e organiza dados sobre a literatura relativa ao tema, o estudo aponta oportunidades relevantes para novas pesquisas.
Principais resultados: foram selecionados 65 estudos para análise, sendo observado um crescimento expressivo de pesquisas relacionadas ao tema nos últimos anos, assim como o predomínio de estudos analíticos de sistemas de agendamento com um servidor e um único estágio. Constatou-se também, dentro da segmentação adotada, diversos contextos não cobertos pelos sistemas de agendamento presentes na literatura.
Contribuições teóricas/metodológicas: entre as lacunas identificadas, destaca-se o potencial de exploração da heterogeneidade dos sistemas, especialmente a heterogeneidade associada ao período da sessão de atendimento e o recálculo de horários em função da heterogeneidade dos pacientes, visando maior liberdade de escolha de horários.
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