What matters to workers? Discussions of Job Satisfaction
DOI:
https://doi.org/10.20397/2177-6652/2025.v25i4.3122Palavras-chave:
workplace health; organizational behavior; employee attitudes and satisfaction; organizational factors; employee engagement.Resumo
Objetivo: Esta pesquisa tem como objetivo discutir as principais dimensões da satisfação no trabalho.
Metodologia: A análise para este estudo foi realizada com base nos questionários mais citados em artigos científicos e utilizando metodologia quantitativa. Em seguida, elaboramos e distribuímos um questionário para 305 respondentes e, com os dados recuperados, foi executada uma Análise Fatorial.
Originalidade: Sabe-se que muitos pesquisadores têm buscado entender o ambiente de trabalho por meio do uso de pesquisas e questionários. Este estudo avança esse esforço explorando diversas variáveis e agrupando-as em fatores para aumentar a compreensão do ambiente de trabalho.
Principais resultados: Ao final, vinte e três variáveis foram agrupadas em sete dimensões. Os resultados mostram que os fatores de interferência na satisfação no trabalho são: Remuneração, Relações no ambiente de trabalho, Trabalho, Influência do trabalho na vida pessoal, Políticas organizacionais, Habilidades de liderança e Motivação pessoal.
Contribuições teóricas/metodológicas: Teoricamente, este estudo avança o entendimento da satisfação no trabalho ao propor uma estrutura multidimensional que integra as principais variáveis do trabalho. Metodologicamente, o questionário aplicado abrange todas as variáveis.
Contribuição para a gestão: Quando incorporados ao design de trabalho, esses fatores podem contribuir para melhorar a satisfação no trabalho.
Referências
Allen NJ, Meyer JP (1990) The measurement and antecedents of affective, continuance and normative commitment to organization. Journal of Occupational Psychology, 63, 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Arendt H (2007) A condição humana. University of Chicago Press.
Ariyawan YW, Rivai A (2018) Influence of leadership style and organizational culture on organizational performance through job satisfaction in PT Telekomunikasi Indonesia Tbk. IJES, 7, 1-37. https://doi.org/10.9790/1813-0710032137
Armstrong M. (1992) Strategies for human resource management: a total business approach. Kogan Page.
Bicknell M, Liefooghe A (2010) Enjoy your stress! Using Lacan to enrich transational models of stress. Organization, 17, 317-330. https://doi.org/10.1177/1350508410363120
Brayfield AH, Rothe HF (1951) An index of job satisfaction. Journal of Applied Psychology, 35, 307-311. https://doi.org/10.1037/h0055617
Belletier C, et al. (2021) Wearable cognitive assistants in a factory setting: a critical review of a promising way of enhancing cognitive performance and well‑being. Cognition, Technology & Work (2021) 23:103–116. https://doi.org/10.1007/s10111-019-00610-2
Brito FS (2017) Avaliação da congruência pessoa-ambiente e suas relações com Satisfação no Trabalho e preferência por estilos de liderança. Tese, Federal University of Bahia.
Brown A, Charlwood A, Spencer, DA (2012) Not all that is might seem: why job satisfaction is worth studying despite it being a poor summary measure of job quality. Work, Employment and Society, 26, 1007-1018. https://doi.org/10.1177/0950017012461837
Candia MT, Pérez-Franco JM, González DG (2016) Manual del método del cuestionario SUSESO/ISTAS 21: versiones completas y breves. Report, Unidad de medicina del trabajo de la intendencia de seguridad y salud en el trabajo, Santiago, Chile. https://www.suseso.cl/613/articles-481095_archivo_03.pdf
Callefi JC, Santos FCA (2022) Elaboração e validação do questionário Cultura organizacional, competências do trabalhador e satisfação no trabalho. Racef, 13(1), 74-96.
Cellucci AJ, David L De Vries (1978) Measuring Managerial Satisfaction : A Manual for the MJSQ, Technical Report II (Center for Creative Leadership).
Dashtipour P, Vidaillet B (2017) Work as affective experience; the contribution of Christophe Dejours’ ‘psychodynamics of work’. Organization, 24, 18-35. https://doi.org/10.1177/1350508416668191
Dejours C (2012) Psicodinâmica do trabalho e teoria da sedução. Revista Psicologia em Estudo-UEM, 17, 363-371. http://dx.doi.org/10.1590/S1413-73722012000300002
Dejours C (2015). A loucura do trabalho: estudo de psicologia do trabalho. Cortez.
Derbis R, Jasiński A (2018) Work satisfaction, psychological resiliency and sense of coherence as correlates of work engagement. Cogent Psychology, 5, 1-16. https://doi.org/10.1080/23311908.2018.1451610
Diener E, Seligman MEP (2004) Beyond money toward an economy of well-being. Psychological Science in the Pubic Interest, 5, 1-31. https://doi.org/10.1111/j.0963-7214.2004.00501001.x
Dostert J, Müller, R (2021) Motivational assistance system design for industrial production: from motivation theories to design strategies. Cognition, Technology & Work (2021) 23:507–535. https://doi.org/10.1007/s10111-020-00643-y
ECVT (2010) Encuesta de calidad de vida en el trabajo. Ministerio de Trabajo e Inmigración. Subdirección General de Estadística. Report, Madrid, España. https://www.siis.net/documentos/ficha/198404.pdf
Edwards JR, Cable DM (2009) The value of value congruence. Journal of Applied Psychology, 94, 654-677. https://doi.org/10.1037/a0014891
Engström M, Ljunggren B, Lindqvist R, Carlsson M (2006) Staff satisfaction with work, perceived quality of care and stress in elderly care: psychometric assessments and associations. Journal of Nursing Management, 14, 318–328. https://doi.org/ 10.1111/j.1365-2934.2006.00625.x
Gaulejac V (2007) Gestão como doença social: ideologia, poder gerencialista e fragmentação social. 1ª edição. São Paulo: Ideias & Letras.
González RB, Hidalgo GS, Salazar JG, Preciado MS (2010) Elaboración y validez del instrumento para medir calidad de vida en el trabajo “CVT-GOHISALO”. Ciência and Trabajo, 12, 332-340. https://works.bepress.com/jose_salazar/4/download/
Grant AM, Christianson MK, Price RH (2007) Happiness, health, or relationships? Managerial practices and employee well-being tradeoffs. Academy of Management Perspectives, August, 51-63. https://doi.org/10.5465/amp.2007.26421238
Grecco ABB, Velázquez DRT, Mastrapa LH (2021) Managerial styles and their relationship with job satisfaction in information technology companies. Independent Journal of Managerial & Production, 12(4), 1123-1138.
Hackman JR, Oldham GR (1975) Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159-170. https://doi.org/10.1037/h0076546
Hair Jr JF, Celsi MW, Ortinau DJ, Bush RP (2013) Essentials of marketing research. 3rd ed. McGraw-Hill.
Hamel G, Prahalad CK (1989) Strategic intent. Harvard Business Review, May-June, 63-76. https://hbr.org/2005/07/strategic-intent
Hatta IH, Rachbini W, Riskarini D, Mandag e YRO (2018) The analysis, transformational leadership style, work ethic, work satisfaction and good governance. Jurnal Manajemen, 22, 395-408. http://dx.doi.org/10.24912/jm.v22i3.429
Herlambang MB, Taatgen NA Cnossen F (2019) The role of motivation as a factor in mental fatigue. Human Factors, 61, 1171-1185. https://doi.org/10.1177/0018720819828569
Hora G P R, Ribas RJr, Souza MA (2018) State of the art of Job Satisfaction measures: a systematic review. Trends in Psychology, 26, 971-986. https://doi.org/10.9788/tp2018.2-16pt
Jarupathirun S, De Gennaro M (2018) Factor of work satisfaction and their influence on employee turnover in Bangkok, Thailand. International Journal of Technology, 7, 1460-1468. https://doi.org/10.14716/ijtech.v9i7.1650
Kalili NS (2015) A fuzzy inference system for supporting the retentions strategies of human capital. Procedia – Social and Behavioral Sciences, 207, 344-353. https://doi.org/10.1016/j.sbspro.2015.10.104
Kim EJ, Park S (2018) Top management support for talent and culture on career changer´s organizational commitment and job satisfaction, Journal of Career Development, 1(1), 1-15. https://doi.org/10.1177/0894845318820967
Latham GP, Locke EA (1991) Self-regulation through goal setting. Organizational Behavior and Human Decision Processes, 50, 212-247. https://doi.org/10.1016/0749-5978(91)90021-K
Lepold A, Tanzer N, Bregenzer A, Jiménez P (2018) The efficient measurement of job satisfaction: facet-items versus facet scales. IJERPH, 15, 1-19. https://doi.org/10.3390/ijerph15071362
Liu T, Zeng X, Chen M, Lan T (2019) The harder you work, the higher your satisfaction with life? The influence of police work engagement on life satisfaction: a moderated mediation model. Frontiers in Psychology, 10, 1-11. https://doi.org/10.3389/fpsyg.2019.00826
Mantech (1983) Work Values Questionnaire. Author.
Maslach C, Jackson SE (1981) The measurement of experienced burnout. Journal of Occupational Behaviour, 2, 99-113. https://doi.org/10.1002/job.4030020205
Maslow AH (1943) A theory of human motivation. http://psychclassics.yorku.ca/Maslow/motivation
McCann SJHUS (2018) State resident big five personality and work satisfaction: the importance of neuroticism. Cross-Cultural Research, 52(2), 155-191. https://doi.org/10.1177/1069397117723607
Meliá JL, Peiró JM (1998) Cuestionario de satisfacción laboral S4/82. Report, Universitat de Valência, España. https://www.uv.es/~meliajl/Research/Cuest_Satisf/S04_82.PDF
Mendes AMB, Vieira AP, Morrone CF (2009) Prazer, sofrimento e saúde mental no trabalho de teleatendimento. RECADM, 8, 151-158. https://doi.org/10.5329/RECADM.20090802003
Mensah A O (2019) Does culture play a role at work? Examining the relationships among sociocultural values, job satisfaction, and social support as a mediator. SAGE Open, 1-10. https://doi.org/10.1177/2158244019833275
Nadler DA, Lawler EE (1983) Quality of work life: perspectives and directions. Organizational Dynamics, 11, 20-30. https://doi.org/10.1016/0090-2616(83)90003-7
Omar A, Salessi S, Urteaga F (2017) Impact of management practices on job satisfaction. Revista de Administração Mackenzie, 18(5), 92–115. https://doi.org/10.1590/1678-69712017/administracao.v18n5p92-115
Pejtersen JH, Kristensen TS, Borg V, Bjorner JB (2010) The second version of the Copenhagen Psychosocial Questionnaire. Scandinavian Journal of Public Health, 38, 8-24. https://doi.org/10.1177/1403494809349858
Ramírez MP, Zurita ZR (2010) Variables organizacionales y psicosociales associadas al síndrome de burnout em trabajadores del ámbito educacional. Polis, 9, 515-534. http://dx.doi.org/10.4067/S0718-65682010000100029
Requena F (2003) Social capital, satisfaction and quality of life in the workplace. Social Indicators Research, 61, 331-360. https://doi.org/10.1023/A:1021923520951
Robbins SP (2005) Comportamento organizacional. Pearson Prentice Hall.
Robbins SP, Judge TA (2011) Organizational behavior. Prentice-Hall.
Rozika W, Dharma S, Sitorus T (2018) Servant leadership, personnel’s job satisfaction: the role of organizational culture and human resources practices. Academic Journal of Economic Studies, 4(2), 120-137. https://ideas.repec.org/a/khe/scajes/v4y2018i2p120-137.html
Saks AM (2006) Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21, 600-619. https://doi.org/10.1108/02683940610690169
Schein E (1988) La cultura empresarial y el liderazgo: una visión dinâmica. Plaza and Janes.
Silva M (2006) Nuevas perspectivas de la calidad de vida laboral y sus relaciones con la eficacia organizacional. PhD Thesis, Universidad de Barcelona, España.
Smith PC, Kendall LM, Hulin CL (1969) The measurement of satisfaction in workand retirement. Rand McNally.
Szalma JL (2014) On the application of motivation theory to human factors/ergonomics: motivational design principles for human-technology interaction. Human Factors, 56, 1453-1471. https://doi.org/10.1177/0018720814553471
Taylor JC, Bowers DG (1972) Survey of organizations: A machine-scored standardized questionnaire instrument. Oxford.
Toro F (1992) Desempeño y productividad: contribuciones de la psicología ocupacional. CINCEL.
Tsolas I, Charles V, Gherman T (2020) Supporting Better Practice Benchmarking: A DEA-ANN Approach to Bank Branch Performance Assessment. Expert Syst. Appl., 160(1), 1-12. https://doi.org/10.1016/j.eswa.2020.113599
Vitell SJ, Davis DL (1990) The relationship between ethics and job satisfaction: an empirical investigation. Journal of Business Ethics, 9(1), 489-494. https://doi.org/10.1007/BF00382842
Visvanathan P, Muthuveloo R, Ping TA (2018) The impact of leadership styles and organizational culture on job satisfaction of employees in Malaysian manufacturing industry. Global Business and Management Research, 10(1), 247-265.
Walton RE (1973) Quality of work life: what is it?. Sloan Management Review, 15(1), 11-21. http://www.sciepub.com/reference/180481
Warr P, Cook J, Wall T (1979) Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52, 129-148. https://doi.org/10.1111/j.2044-8325.1979.tb00448.x
Weiss DJ, Dawis RV, England GW, Lofquist LH (1967) Manual for the Minnesota Satisfaction Questionnaire. http://vpr.psych.umn.edu/sites/g/files/pua2236/f/monograph_xxii_-_manual_for_the_mn_satisfaction_questionnaire.pdf
Weiss HM, Cropanzano R (1996) Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 18, 1-74. http://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Affect/AffectiveEventsTheory_WeissCropanzano.pdf
Wood VR, Chonko LB, Hunt SD (1986) Social responsibility and personal success: are they incompatible? Journal of Business Research, 14, 193-212. https://doi.org/10.1016/0148-2963(86)90001-9
Zarifian P (2001) Objetivo competência: por uma nova lógica. Atlas.
Downloads
Publicado
Como Citar
Edição
Seção
Licença
Copyright (c) 2025 Revista Gestão & Tecnologia
Este trabalho está licenciado sob uma licença Creative Commons Attribution-NonCommercial 4.0 International License.
Os direitos, inclusive os de tradução, são reservados. É permitido citar parte de artigos sem autorização prévia desde que seja identificada a fonte. A reprodução total de artigos é proibida. Em caso de dúvidas, consulte o Editor.
