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Using social media to promote knowledge sharing in information technology projects: a systematic review and future research agenda
Resumo
Objective of the study: This study investigates the use of social media to promote knowledge sharing in information technology projects, integrating the three concepts to identify literature gaps and propose a research agenda.
Methodology/Approach: With descriptive and exploratory purposes, a systematic literature review was
carried out, adopting a systematic process to define the research protocol.
Main results: Wikis, instant messengers and blogs concentrate the research focus. The number of peer-reviewed papers published is low and most of them address software development projects, tasks and processes, and developers. Literature gaps and research opportunities refer to studies in the public sector; the use of social media for knowledge sharing in project management practices and methodologies; sharing knowledge in hybrid and virtual teams; and the use of integrated social media and/or new technologies such as mobile, cloud computing and Internet of Things.
Theoretical/Methodological contributions: Besides adding to the literature and stimulate future research, findings can bring new insights on adopting or improving the use of social media to share knowledge in IT projects.
Originality/relevance: This study approaches an emerging and growing research field. It is innovative in bringing together the themes of social media, knowledge sharing, and IT projects, presenting an overview of the subject addressing the most used tools; tasks and processes supported; stakeholders involved; and tools contribution to knowledge sharing practices. To the best of our knowledge the integration of these themes has not been previously explored.
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DOI: https://doi.org/10.20397/2177-6652/2021.v21i4.2275
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